Exchange and return
This document describes our most important guidelines regarding the right of withdrawal. Our guidelines shall at all times be in accordance with the Right of Cancellation Act. You can find the right of withdrawal act at lovdata.no .
The scope of the right of withdrawal
For the right of withdrawal to apply, the purchase must have been made via the internet, e-mail or telephone. The right of withdrawal also applies to online purchases with in-store delivery. However, the right of withdrawal does not apply to purchases in our physical stores .
There is no right of withdrawal for services (eg engraving or service) that have already been delivered. The right of withdrawal also does not apply to the purchase of goods specially made for you. However, this only applies if the delivery of the service has started with the consumer's express prior consent and the consumer has acknowledged that the right of withdrawal will be lost when the agreement has been fulfilled.
This is how you regret
We recommend that you write us an e-mail in which it is clearly stated that you want to regret it. Please attach the right of withdrawal form we sent you with the item.
You have 2 weeks to report. The countdown begins when you have received the item in your physical possession. This means that the item has been delivered to the consumer's mailbox, at the consumer's workplace or when it has been received by someone on behalf of the consumer. However, the deadline does not start when the consumer receives a collection slip from the post office, but only when the item has been picked up at the post office.
You do not need to state any reason whatsoever for using the right of withdrawal, but you must meet the deadline.
Shipping back
You as the buyer are responsible for safe returns. Wrap the item well and keep the receipt. The consumer has the burden of proof that the goods have been returned, and should therefore ensure that they can document the time of dispatch, for example in the form of a receipt. Such documentation will also have an impact on our right to withhold the purchase price.
If damage or deterioration occurs and this is due to negligence or a lack of care on the part of the consumer, the consumer is responsible for the damage/loss.
Returns must be made without undue delay and at the latest within 14 days from notification of the right of withdrawal being given.
You are entitled to get back the full amount you have paid for the item and shipping to you, but you are the one who must pay the return cost. As a seller, we are not obliged to reimburse the additional costs for a more expensive shipping method than the one normally offered, if it is the consumer who has chosen the more expensive shipping method.
If you wish to exchange the received item in a different size or colour, or for a different product, you must place a new order on our website.
You fill in the cancellation form and sends the item back to us. We credit the return when it arrives at our warehouse, within 5 days at the latest. If you have an invoice from Klarna, we recommend that you log in to "my page" and shift the due date to avoid late fees. We recommend sending returns with tracking. Return costs are covered by the customer.
You can return the item(s) to:
Arven AS
PO Box 172, Sandviken
5812 Bergen
Write your name and order number clearly on the cancellation form. Make sure that the goods you want to exchange/return are unused and that all labels are attached.
Right of examination
The consumer has the right to examine the item without it affecting the right of withdrawal, and without it triggering any obligation to pay. Such an investigation will often be necessary for the consumer to be able to decide whether the person in question wishes to regret the purchase. If the investigation goes beyond what is natural and necessary to determine "the nature, characteristics and function of the goods", the consumer can be held financially responsible for any reduction in value due to the consumer's handling of the goods.
In those cases where the consumer has gone beyond his right of inspection, the question is whether the goods have been reduced in value, and possibly how great the reduction in value is. This must be assessed concretely. Deterioration in the value of the goods can, among other things, consist of costs for cleaning, cleaning and repairing the item.