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frequently asked questions

We have free shipping on orders over NOK 1,000. If the order is below this, shipping will be charged according to the selected delivery option.

Arven uses PostNord, Posten/Bring and DHL as transport suppliers.

There will be somewhat varying delivery times, depending on where in the country the package is to be sent. Western Norway, Southern Norway and Eastern Norway can expect a delivery time of 2-4 working days and Northern Norway can expect a delivery time of approx. 3-6 working days.

Letter - Normal delivery time is 8-14 working days. NOK 57.

Note that if you choose letter as the delivery option, you will not receive a tracking option or notification that the item has been sent from our warehouse. Letter is only available as a delivery option for goods under NOK 1,000. Also note that letters as a delivery option means that the shipment is not insured, and that it may happen that letters get lost in transit. Arven is not responsible if the letter does not arrive in the post.

PostNord Mypack Parcel box - Normal delivery time is 2-4 working days. NOK 65 Insured delivery. Your order will be sent to the parcel box closest to the given postcode. PostNord MyPack post in store - Normal delivery time is 2-4 working days. NOK 95 Insured delivery. Your order will be sent to the post office in the store that is closest to the given postcode.

DHL package - Normal delivery time is 1-2 working days. NOK 450 Insured delivery. Shipping worldwide, only delivery option for abroad.

You will receive a separate email with a link to the tracking number when your order is dispatched from our warehouse. You will receive continuous updates on the status of the shipment from PostNord via SMS/email.

Incorrect or defective shipment

If you have received a product that is defective, we will of course help you as best we can by correcting the error. How we resolve each case varies, so it is important that you contact customer service when you want to make a complaint. In some cases we need to examine the item and in other cases it is sufficient to simply be able to demonstrate the fault, e.g. a picture that clearly shows the tire defect. If the item has to be sent to us, we are responsible for the shipping, provided that your complaint is approved. We refer to the Norwegian Consumer Protection Authority's laws and regulations for complaints.

If you want to advertise a product, contact us at

With us, you normally have a 14-day right to exchange, return and cancel unused goods. In order to make use of the right of withdrawal, it is important that you notify us within 14 days of receiving the goods.

You can find the return form in the order confirmation, there is a right of withdrawal form linked in the email from us.

It will be possible to return different orders together. A return form for all returned goods must be attached to the shipment.

The buyer is responsible for postage when returning goods.

If you have paid for the item by card/direct payment, the amount will be refunded 3-5 working days after the return has been registered with us. If you have paid for the item with an invoice, you will receive a separate information email with instructions from our payment partner Klarna.

The buyer is responsible for shipping and shipping costs when returning goods.

There is a free exchange right of ring size or when exchanging goods. Contact to have a return slip sent to you.

The address that must be used for returns is:

PO Box 172 Sandviken

5812 Bergen, Norway

Didn't find the answer to what you were looking for? Our servicecenter

Our service center

Contact us by email, We will respond as soon as we have the opportunity.

If it is urgent, you are welcome to contact us by phone, 55551430.

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Saturday, 10:00 - 14:00
Sunday, closed

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