Terms of purchase

In our online store, you can choose to pay by card, invoice, Vipps or gift card.

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer invoice, card payment and Klarna account.
Payment with Vipps is carried out in collaboration with Vipps AS ("Vipps"), Dronning Eufemias gate 11, 0150 Oslo.

Card

If you want to pay by card, you can choose whether you want to pay with Visa or Mastercard. The amount is reserved when ordering, but is only withdrawn when the item has been packed and shipped.

The payment is processed by Klarna, which is a secure electronic payment partner for Visa and Mastercard. With Klarna, you have the same guarantees and the same security as when you shop in a store. The payment pages are secured with SSL and all card details are encrypted. This means that no one can read the credit card number, name or address when the information is sent over the Internet. On the website, we use the security solution 3D-secure for card payments. Advanced 3D Secure technology (3DS) provides extra security for online card transactions with Visa. This provides particularly good protection against fraud, as an additional authentication step is added to the payment process.

Invoice

Due date is 30 days from the time the goods are sent out. You can find the invoicing terms here . Please note that you will receive the invoice by e-mail, so it is very important that you enter the correct e-mail address. It is a good idea to check your inbox after the purchase has been completed to see if you have received an order confirmation. If you have received the order confirmation, you can be sure that you have entered the correct e-mail address. Contact our customer service (kundesenter@arven.no / 55 55 14 30) if you have not received the order confirmation by e-mail.

Klarna terms

Here you will find more information about Klarna, and here you can read their terms of use. The use of such information is regulated in accordance with applicable privacy legislation and Klarna's privacy statement.

In order to be able to offer you to use Klarna's payment methods, we have to share certain information about you with Klarna. This only happens if you choose Klarna as the payment method. Klarna uses the information to assess whether you qualify to use their payment methods. The information used is name, address, e-mail address, telephone number, payment history as well as order information such as payment method, shipping type, order details and the like.

The use of such information is regulated in accordance with applicable privacy legislation and Klarna's Privacy Policy.

Whoops

The payment is processed by Vipps, which is a secure electronic payment partner. The payment page is secured with SSL and all details are encrypted. We only share mobile numbers with Vipps, see elsewhere Vipps' privacy statement .

Prices and fees

All prices are in Norwegian kroner including VAT. The total amount for the purchase will appear before the order and includes all amounts associated with the purchase.

We reserve the right for any typographical errors regarding prices and information about the goods/services on the page. Please contact us if you have any questions at kundesenter@arven.no.

Privacy

Arven AS processes personal data in accordance with the Personal Data Act. Information that can be linked to you as a person will never be made available to other businesses or be linked with other external registers. We will not use your personal information for anything other than providing the necessary service in connection with your purchase.

Right of withdrawal

When you shop at Arven.no, you as a customer have a statutory right to cancel the purchase within 14 days without having to state any reason whatsoever. The cancellation period starts to run from the day you receive your order.

Company information

Arven AS

Sandbrogaten 11

5003 Bergen

Org. No. 916 839 898

Tel. 55 55 14 30

Mail: kundesenter@arven.no

Purchase conditions and returns/complaints apply to all purchases from Arven AS.